Refund Policy

1. Scope

This Refund Policy applies to purchases of access to the Partix Auto Parts Data Service (the “Service”) made by paying an invoice issued by Partix LLC.

Custom software development, consulting and other project-based services provided under a separate written agreement, statement of work or Order are governed by that agreement and by our Public Offer, not by this page.

2. Invoice and payment

Access to the Service is provided after you request it and pay the invoice we issue, by bank transfer. Your invoice number and payment date are the reference for any refund request.

3. Refund in case of delayed access

If we, due to our own fault, fail to provide access to the Service within the period set out in section 5 and the delay exceeds ten (10) calendar days, you may withdraw from the agreement by written notice to us. In this case, we will refund in full the amount prepaid under the relevant invoice within ten (10) business days after receipt of such notice. The value of any portion of the Service already provided and accepted by you is not refundable.

Except for this case and refunds that cannot lawfully be excluded under mandatory applicable law, fees paid for the Service are non-refundable, regardless of the reason for termination, the actual period of use of the Service or the date of termination.

4. Non-use of the Service

Payments are non-refundable once access to the Service has been provided. Unused access, a decision not to use the Service, or an early end of use does not entitle you to a refund, credit or extension of the paid period.

This does not limit your rights where:

• you paid in error or more than once for the same invoice; or
• a refund is required by mandatory applicable law.

5. Delivery of access

After we receive your cleared payment, we provide access to the Service within three (3) business days by email or another agreed electronic channel. Please make sure the email address you gave us for access is correct.

6. How to request a refund

To request a refund, email info@partix.llc and include:

• your invoice number;
• the name of the paying company or person and the payment date; and
• optionally, the reason for the request.

We will reply within one business day and confirm the next steps.

7. Processing of approved refunds

Approved refunds are paid by bank transfer to the account from which the payment was made, in the currency of the original payment, within ten (10) business days after receipt of your request. Your bank may need additional time to show the funds.

Once a refund is issued, your access to the Service ends.

8. No automatic renewal

We do not make automatic renewals or recurring charges. Access ends automatically at the end of the paid period, and each new period requires a new request and a new paid invoice. You do not need to cancel anything to avoid future charges.

9. Fraud and misuse

To the extent permitted by mandatory law, a refund may be declined where there is evidence of fraud or abuse, for example:

• sharing access credentials;
• systematic copying or extraction of Data from the Service; or
• repeated purchase-and-refund activity.

10. Statutory rights

Nothing in this Refund Policy excludes or limits any right that you have under mandatory applicable law and that cannot lawfully be excluded.

11. Changes to this policy

We may update this Refund Policy from time to time. The current version is published on this page with its effective date. A change does not affect purchases made before the new version took effect.

12. Contact